Developing Managers
Into Leaders.

Your most valuable resource is your people: invest in them to increase employee retention and engagement with our flagship leadership development program Pro-Start, suitable for any industry.

Our clients create ‘Managers’, but we develop them into ‘Leaders’.

Pro-Start, is a modular series which begins with a professional introduction to The Fundamentals of Effective Leadership, and leads into additional workshops that cover the wider areas of a client’s Core Values and Strategic Objectives.

The program content can be tailored to suit the specific requirements of a company, team or individual and includes full comprehensive written materials.

Training and Coaching:

All T1S programs are delivered in-house through group workshops and optional webinars (for off-site staff) with a dedicated consultant and are followed by group and individual review sessions at 30- and 90-day intervals to ensure the presented training is being effectively implemented.Modules are delivered through 2-hour seminars tailored to company and individual needs and requirements, and include:

  • Key Note presentations
  • Group and Individual Exercises
  • Role Plays
  • Case Studies
  • Historical Analysis

In addition, one-on-one coaching is offered to develop the specific skills of select individuals.

Our Process:
  1. In-house workshop with additional optional webinars for off-site staff;
  2. 30- and 90-day in-house follow-up consultations to review the application of the skills learned;
  3. One-on-one personal development coaching opportunities.

Pro-Start Content

Introductory Workshop
The Fundamentals of Effective Leadership
  • The Principles of Effective Leadership;
  • The Functions of a Leader;
  • The Qualities and Characteristics of an Effective Leader.
Module Menu
  • How to get results through ‘The Why’;
  • How to ‘listen louder’;
  • The power of principal objectives.
Mentoring – the most important job of a leader
  • Learning Key Steps for Effective Mentoring;
  • Applying Permission Mentoring;
  • Understanding the Power of Questions;
  • The application of non-directive Coaching.
  • Creating the ‘Safe Zone’;
  • Recognition: the Key to Motivation;
  • Understanding Contagious Leadership;
  • Increasing Productivity through Motivated People;
  • The Identification of Strength – Awareness v Performance, are your team doing everything expected of them?
Change Management
  • Building Reputational Capital;
  • The challenges and responsibilities of change management;
  • What’s in it for them?
  • What part do they play?
  • Empowerment.
  • Steps Towards Effective Delegation;
  • Focusing on the End Result and not ‘the how’;
  • Learning how to guide, not tell;
  • How to build Trust, Commitment and Confidence.
Time Management
  • Principles of Productivity Time Locks;
  • Basic Time Analysis;
  • The Urgent vs. Important Paradox;
  • The ABC of Effective Time Management;
  • KP Activities.
Performance Management (to include Performance Appraisals)
  • How to Conduct Performance Appraisals;
  • Dealing with Conflict;
  • How to Manage Diverse Personality Styles.
Strategic Thinking and Planning (to include Goal Setting)
  • Understanding Strategic Posture;
  • Learning the Steps to Strategic Thinking;
  • Understanding the Steps to Effective Planning;
  • How to Turn Intention into Commitment
Team Building
  • Designing a Plan for Team Success;
  • Using Passion to create Vision;
  • How to Build Consensus;
  • Creating ‘Same Page Successes’.
Customer Service
  • Understanding the Role of the Leader in the Customer Experience;
  • The 4 Levels of Exceptional Customer Service;
  • Learning the Principles of Team Empowerment;
  • Raising the Level of CS;
  • Dealing with Dissatisfied Customers.
Effective Meetings and Presentations
  • Understanding the Value of Effective Meetings;
  • The Leader’s Role in Conducting Meetings;
  • Preparation and Planning;
  • Follow-Up and Accountability.
Dealing with Workplace Mistakes
  • Understanding the concept of fixing the mistake not focusing on the blame;
  • Learning the 5 Principles of Dealing with Workplace Mistakes;
  • How to build staff by using mistakes as an investment.
Innovation and Creativity
  • The Innovation Formula;
  • Understanding Innovation vs. Creativity;
  • Green and Red Light Thinking;
  • Getting ‘Out of the Box’;
  • Creating ‘Wild Ideas’.
Conflict Resolution
  • Understanding the primary conflict types;
  • Overcome the Barriers to Conflict Resolution;
  • Communicate, Communicate, Communicate.
Recruit and Retain
  • Designing effective Job Postings;
  • Tailor Made Interviewing Techniques;
  • Induct and Keep;
  • Retain toward Referral.
Negotiate to Win
  • Steps Towards Effective Negotiation Success;
  • Setting Realistic Expectations;
  • Creating a Win-Win Scenario.
Dealing with Diverse Personality Styles
  • Understanding Traits, Strengths and Challenges;
  • Recognizing your own personality and those of your team;
  • How to adapt behaviours to meet personality challenges.
Problem Solving
  • Increase leadership effectiveness through successful problem solving skills;
  • Introduce a 6-Step process to effective problem solving;
  • Engage teams in the problem solving process.